HELPFUL HINTS, INFORMATION AND INSTRUCTIONS
FOR ORDERING COLLARS

CLICK HERE
(a new window will pop up with instructions and helpful information)

If you are having trouble, please call 253-841-3005 Pacific

  • Online ordering Visa, Mastercard, and Discover
    PLACE YOUR ORDER NOW
  • Online Gift Certificates (please provide me with the dollar amount, recipient's e-mail address and who it is from)
  • Ask me about wholesale pricing for your fundraising group

ABOUT THE COLLARS

I use solid cast brass hardware with no welded or split areas.

All Adjustable collars are lined with a light faux fur lining for comfort, unless otherwise noted.
Customers may request a grosgrain ribbon lining.
All Non-Adjustable Collars have a thicker faux fur lining.

NOTE:  Please provide Silk Road Collars with specific measurements of the dog when placing an order, which is requested on the Order Form, as follows:
Largest part of the dogs head, smallest part of
the neck (ie., behind and around ears) and mid-neck.
This will ensure a proper fit.


Shipping and Handling

The United States Postal Service is our preferred shipper. The least expensive flate-rate shipping method will be chosen..


CARE FOR YOUR COLLARS

Occasionally you will notice threads within the decorative trim popping up, or breaking. This is generally caused by scratching. To help make the collar look nice again, *use a lighter and quickly run the flame over the broken threads... DO NOT HOLD THE FLAME IN ONE PLACE. This will singe the threads back and often make them less noticeable. It is best to do this every couple of weeks.

*Disclaimer: Sue Ross d/b/a Silk Road Collars is not responsible for any and all loss and/or damage to persons and/or property resulting from improper use of the above.

Collars may be machine washed in cold water, mild detergent, gentle cycle. Please place the collar in a garment bag or pillow case when washing, and remove all tags. Hang to dry, DO NOT place in a dryer.


RETURN POLICY

If there is a problem with your purchase once you receive it, you may return it for a Store Credit or Exchange, providing that the original hang tag is still attached and a receipt is included. Please contact me prior to returning an item. Returns will only be accepted within 15 days of the invoice date.

CUSTOM and SPECIALTY ORDERS are NOT RETURNABLE.

We do not guarantee against chewing, scratching, excessive tugging/pulling, etc.  If your dog is "harder" on collars than most, please E-mail Sue for suggestions.


PLACE YOUR ORDER NOW


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NOTE
:  This web site and order form is hosted on a
secured server (SSL) for credit card security.

The information you provide (ie., credit card information,
name, address, etc., cannot be viewed by anyone else
on the Internet).

 You can also print out our Snail Mail Order Form Here!


Thank You for your interest in Silk Road Collars
Have a Great Day!