HELPFUL HINTS, INFORMATION AND INSTRUCTIONS
FOR ORDERING COLLARS
(a new window will pop up with instructions and
If you are having trouble,
please call 253-841-3005 Pacific
Online ordering Visa, Mastercard, and Discover
PLACE YOUR ORDER NOW
- Online Gift Certificates
(please provide me with the dollar amount, recipient's e-mail
address and who it is from)
- Ask me about wholesale pricing for your
ABOUT THE COLLARS
I use solid cast brass hardware with no
welded or split areas.
All Adjustable collars are lined with
a light faux fur lining for comfort, unless otherwise noted.
Customers may request a grosgrain ribbon lining.
All Non-Adjustable Collars have a thicker faux fur lining.
NOTE: Please provide Silk Road Collars with specific measurements of
the dog when placing an order, which is requested on the Order Form, as follows:
Largest part of the dogs head, smallest part of
the neck (ie., behind and around ears) and mid-neck.
This will ensure a proper fit.
Shipping and Handling
The United States Postal Service is our preferred shipper. The least
expensive flate-rate shipping method will be chosen..
CARE FOR YOUR COLLARS
Occasionally you will notice threads within the decorative trim popping up, or breaking.
This is generally caused by scratching. To help make the collar look nice again, *use a
lighter and quickly run the flame over the broken threads... DO NOT HOLD THE FLAME IN
ONE PLACE. This will singe the threads back and often make them less noticeable. It is
best to do this every couple of weeks.
*Disclaimer: Sue Ross d/b/a Silk Road
Collars is not responsible for any and all loss and/or damage to persons and/or property resulting from improper use of the above.
Collars may be machine washed in cold
water, mild detergent, gentle cycle. Please place the collar in a garment bag or pillow
case when washing, and remove all tags. Hang to dry, DO NOT place in a dryer.
If there is a problem
with your purchase once you receive it, you may return it for a Store Credit or
Exchange, providing that the original hang tag is still attached and a receipt is included.
Please contact me prior to returning
an item. Returns will only be accepted within
15 days of the invoice date.
CUSTOM and SPECIALTY ORDERS are NOT RETURNABLE.
We do not guarantee
against chewing, scratching, excessive tugging/pulling, etc. If your dog is "harder" on collars than most, please E-mail Sue for
PLACE YOUR ORDER NOW
NOTE: This web site and order form is
hosted on a
secured server (SSL) for credit card security.
The information you provide (ie., credit card information,
name, address, etc., cannot be viewed by anyone else
on the Internet).
You can also print out our Snail Mail Order Form Here!
Thank You for your interest
in Silk Road Collars
Have a Great Day!